Cablefolio

Questions and troubleshooting

Troubleshooting

Updated

What to do when something in Cablefolio does not work the way you expect: the camera, NFC tags, the offline queue, signing in, downloads, and printing labels.

The camera does not open

If Scan a code or the camera button beside a field says the camera is not available, the browser either cannot scan or was not allowed to use the camera.

  1. Open the browser's site settings for Cablefolio and allow the camera.
  2. Reload the page and try again.
  3. If it still cannot scan, type the value instead: every field the camera fills can be typed.

An NFC tag will not write

Writing NFC tags needs Chrome on Android, because it uses Web NFC; an iPhone can read the tags but not write them. Hold the tag flat against the back of the phone and keep it there until the sheet says it is done. A tag that was locked can never be written again. See Labels and QR codes.

A change is stuck in the offline queue

Open Settings › Offline and read the row under Waiting to sync.

  • Waiting to send or Waiting to try again: the queue sends itself when the browser is back online; press Sync now to send it straight away.
  • Refused: the server gave its reason, such as a duplicate VLAN tag. Fix the cause and press Try again, or press Discard.
  • A conflict: someone else changed the same record. Compare the two and choose Keep mine or Take theirs.

The queue stops at the first change that does not land, so later changes wait behind it. See Offline sync.

I cannot sign in

  • Check the username and password; after several failures in a row the account, and the network you are on, are paused for a while to stop guessing.
  • Forgot the password? Press Forgot your password? on the sign-in page; the link arrives if the account has an email address.
  • Lost the phone with your authenticator app? Use one of your recovery codes, or ask an owner or admin to remove your second factor.

See Accounts and security.

A report or download does nothing

Reports, PDFs, Word documents, and CSV and Excel downloads are made on the server, so they need a connection. With no signal, the button says it could not reach the server rather than pretend. Try again when you are back online. See Offline.

Labels print at the wrong size

Tape and thermal rolls print one label to a page, so set the printer's paper size to the label size the labels page shows, and turn off the printer dialog's own scaling ("fit to page"). For sheets, choose the same stock on the labels page that is in the printer. See Labels and QR codes.

Still stuck?

Write to us from the support page with what you were doing, what you expected, and what happened instead. If an error showed a request id, include it: it lets us find exactly what went wrong.