Where IT Glue fits
IT Glue is a broad IT documentation platform: the place an MSP keeps every client’s configurations, passwords, procedures, and documents, with integrations into the PSA and RMM tools MSPs run, and especially into Kaseya’s own. If that breadth is what you need, it is built for it.
Where Cablefolio fits
Cablefolio goes deep where networks are physical: which device is in which rack unit, which port reaches which jack over which cable, what the tester said about it, where it is on the floor plan, and what the label on it says. It is built for the technician on site — offline, on a phone — and for the handover the customer receives, with the client portal included rather than sold on top.
Switching, or running both
Import IT Glue configurations as devices to start each client — passwords, documents, and contacts are not imported yet — or keep IT Glue for procedures and use Cablefolio for the network and cabling. Either way you can leave Cablefolio whenever you like, with a full export. See switching to Cablefolio.
Questions and answers
Is Cablefolio an IT Glue alternative?
For network and cabling documentation, yes: racks, patch panels, cable runs with test results, floor plans, an offline phone app, and client handovers, with no contract or minimum and the client portal included. For broad IT documentation such as procedures for every system, many teams keep an IT documentation platform beside it.
Can I import from IT Glue?
Yes, for devices: Cablefolio imports IT Glue configuration exports as devices, mapping and previewing the rows before anything is written. Passwords, documents, and contacts are not imported yet.
What IT Glue’s own pages say
- IT Glue’s pricing page lists Basic at $29, Select at $38, and Enterprise at $44 per user per month, based on a 36-month term, with a five-user minimum and a one-time activation fee that it says cannot be waived. Source: IT Glue pricing, read .
- The same page sells MyGlue, IT Glue’s client portal, as an add-on at $407 a month. Source: IT Glue pricing, read .
Sources
What this page says about IT Glue comes from their own public pages, each dated where it is quoted; product names are their owners’ trademarks. If something here is out of date, tell us at the support page and we will correct it.