Questions and troubleshooting
Frequently asked questions
Updated
Short answers to the questions people ask most about Cablefolio — what it is, who it is for, how it works on site, and how it is priced — each one complete on its own.
What is Cablefolio?
Cablefolio is network and low-voltage documentation software for MSPs, IT teams, and cabling contractors. It records every client site — properties, rooms, racks, devices, ports, and cable runs — with floor plans, topology maps, QR and NFC labels, photos, checklists, work orders, and reports, and it works offline on a phone.
Who is Cablefolio for?
Cablefolio is for the people who install and look after networks: managed service providers, structured-cabling and low-voltage contractors, in-house IT teams, and AV and security integrators. See solutions.
Does Cablefolio monitor or scan my network?
No. Cablefolio is documentation, not monitoring: there are no agents to install, and it never connects to, scans, or polls a network. It records what your team installs and finds, and audit walks keep that record true. Devices can be imported from the exports of scanners and controllers you already use, such as Fing, Meraki, and UniFi.
Does Cablefolio work without a signal?
Yes. Keep a property on your phone before a visit, and you can add and edit rooms, racks, devices, cable runs, links, notes, checklists, photos, and files with no signal. Changes are queued and sent in order when the connection returns. See Offline.
Is there a mobile app?
Cablefolio is a progressive web app: it runs in the browser on a phone, a tablet, or a desktop, can be added to the home screen, and works offline. There is nothing to install from an app store, and every feature is the same on every device.
Which browsers does Cablefolio support?
Cablefolio is built for current browsers and tested on Chrome on the desktop and on Android, and on Safari on the iPhone. Camera scanning needs a browser that allows the camera, and writing NFC tags needs Chrome on Android.
How is my data protected?
Data travels over HTTPS only and is stored on Cloudflare's platform, encrypted at rest. Device credentials, access codes, and vault entries are additionally sealed with AES-256-GCM and revealed only by an audited action. Sessions are server-side, second factors are supported, and every sensitive action is written to an audit log. See security.
Can I export my data?
Yes. A full export of your documentation is available at any time as JSON, tables download as CSV or Excel, and reports download as PDF or Word.
How much does Cablefolio cost?
A free plan for one person; Starter $15, Pro $25, Business $39 per staff seat a month, or two months free on annual billing; field seats $6 a month on Pro and Business; a 14-day Pro trial with no card. There is no contract and no minimum. See pricing.
Do my customers need a paid seat to see their documentation?
No. Client portal sign-ins never take a seat. A portal account sees its own client's sites, checklists, sign-offs, photos, and reports, read-only.
How do I get help?
Start with this help center, which carries the same guide as the app. For anything it does not answer, email support@cablefolio.com or write from the support page; a person who works on Cablefolio answers. Response targets by plan — Starter: first response within 1 business day; Pro: first response the same business day; Business: first response within 4 business hours, and a named contact.
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