# Terms of service

> **Draft — pending legal review.** This document is a draft and is not yet in force.

Last updated 2026-11-13.

These terms are the agreement between Secure Coast Network Solutions, who operates Cablefolio, and the organisation that signs up for it ("you"). By creating an account or using Cablefolio you agree to them on behalf of that organisation.

## The service

Cablefolio is hosted software for documenting networks and low-voltage installations, reached at its web address and through its API. We provide it as it stands on the day you use it and may improve, change, or retire features; the [changelog](https://cablefolio.com/changelog/) records what changes.

## Accounts

You are responsible for the accounts on your team: who has them, what role each holds, and keeping passwords and second factors private. Tell us at once at support@cablefolio.com if you believe an account has been misused.

## Plans, trial, and payment

Each plan includes the features, staff seats, and storage, at the prices, listed on the [pricing page](https://cablefolio.com/pricing/). A new team may use the Pro plan free for 14 days without a card, and may extend the trial itself to 30 days. After a trial, continued use of a paid plan needs a subscription, billed in advance for the month or year chosen; there is no contract, no minimum, and no setup fee. A seat’s price does not change for 24 months, then rises by at most 5% a year with 90 days’ notice. Your first annual payment carries a 60-day money-back guarantee. Client portal sign-ins never take a seat. If a plan lapses, your exports and your client portal keep working.

## Your data

You own the documentation you put into Cablefolio. You give us permission to store, process, and display it only to provide the service to you, as the [privacy policy](https://cablefolio.com/privacy/) and the security practices on the [security page](https://cablefolio.com/security/) describe. You can export it in full at any time. You are responsible for having the right to record what you record, including information about your clients and their people.

## Acceptable use

You agree to use Cablefolio within the [acceptable use policy](https://cablefolio.com/acceptable-use/). We may suspend an account that breaks it, after notice where the situation allows.

## Availability and support

We work to keep Cablefolio available and to answer support requests promptly, but during early access no service level is promised. Planned maintenance is announced in advance where it will interrupt use.

## Ending the agreement

You can cancel at any time; the subscription runs to the end of the period paid for. We may end the agreement for a serious breach of these terms. Either way, you can export your data before your account is closed, and we delete it afterwards on the schedule we tell you when you cancel.

## Warranties and liability

Cablefolio is provided "as is" to the extent the law allows. Neither party is liable for indirect or consequential losses, and our total liability in any twelve months is limited to what you paid for the service in that period, except where the law does not allow such a limit.

## Changes to these terms

We will give notice of a material change before it takes effect. Continuing to use Cablefolio after that means you accept the change.

## Contact

Questions about these terms go to support@cablefolio.com.